Easy Returns: A Step-by-Step Guide

Returns

If you wish to return a product to us for any reason please do so within 30 days of the dispatch date. To receive a full refund, items must not have been used and must be returned to us with their original packaging intact.

The easiest way for you to return your item is to follow these 3 steps:

1. Contact us to let us know that you wish to return a item . You can either email lee@lake-renewable-energy.com  or call our customer service team on 0191 4151333. 
2. Pack everything up securely. Please include your order number and covering note with the reason for return.
3. Post back to us at the address below. We recommend you obtain proof of postage. As soon as we receive the returned item we will issue a refund.

*If you cancel part of your order which was subject to a conditional Sale, Promotion or Free Delivery offer, the Sale, Promotion or Free Delivery offer may cease to apply. If you subsequently return any items, we reserve the right to charge you for the discount you received as part of any conditional Sale, Promotion or Free Delivery offer.

You must return the goods to us at your own expense unless there is a problem with your order , let our customer service team know. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

As soon as we receive the returned item we will issue a full refund. We recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.