It depends on where you are and the service used. Orders processed here will take between 2-3 business days to arrive. Delivery details will be provided in your confirmation email.
We use Royal Mail for smaller parcels and DHL , Yodel and Evri for heavier items and express delivery items.
Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order, and to keep you in the loop. You can also track your order via your account section.
Our current shipping rates are ( service not guaranteed )
Standard - Free Delivery (Royal Mail Tracked 48)
£59.00+ 2 to 3 business days - Free Delivery
Standard Delivery less than £59.00
(Royal Mail Tracked 48 & DPD)
0g–2509g 2 to 3 business days £2.89 GBP
2510g–30000g 2 to 3 business days £4.59 GBP
30001g–80000g 2 to 3 business days £9.99 GBP
Express (DPD 24 & RM TRACKED 24)
0kg–30kg 1 to 2 business days £5.99 GBP
30kg–120kg 1 to 2 business days £8.99 GBP
If you are not home our couriers will leave a delivery card so that you can re-organise delivery directly with the courier . You can specify delivery information at checkout. This means you can give specific instructions regarding where to leave your parcel if you’re not home. Please aware items can get wet if left outside and we cannot be held responsible for item going missing unattended.
Yes, Call us on 0191 4151333 and we'll happily place your order for you, as well as answering any questions that you may have.
Sorry we currently only ship to the UK this includes the Highlands and Islands
We use PayPal, Visa and Mastercard's identity verification as part of our payment process so all transactions must pass this step and customers must provide their password before we are able to accept payment, when requested. This functionality provides greater fraud protection for you and us. Please ensure you follow this step for your payment and order for to be accepted.
All options are outlined on the product page, so look out for customisation options there.
Returns & Damages
In the unlikely event you end up with a different item call us on 0191 415 1333 or email us Leave the parcel in the exact condition it arrived, we will send a postage paid label for smll items or for large items arrange for collection with our courier. We will send you a new item immediately.
If the courier attempts to hand over what appears to be a Damaged item - DO NOT ACCEPT IT.
All items we send are fully insured. If in the unlikely event your order is damaged call us on 0191 415 1333 If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. As soon as we receive photos we will send you a new item with no extra fee.
General Pet Enquries
If you are concerned about your pet's health or welfare always seek professional advice , please contact your local vet or local PDSA .